eazywin Privacy Policy

1Introduction

eazywin ("eazywin," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "your," or "Player") who access or use the eazywin online gaming platform at eazywin.org (the "Platform"). This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

This Privacy Policy describes the types of personal information we collect, the purposes for which we process it, the parties with whom we may share it, the measures we take to keep it secure, and the rights available to you as a data subject under Philippine law.

By registering an account on eazywin or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of the Platform immediately.

2Data We Collect

eazywin collects the following categories of personal data from players and platform visitors:

Identity & Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (for age verification — players must be 21 years of age or older);
• Philippine mobile number;
• Email address (where provided);
• Residential address in the Philippines.

Account & Gaming Data

• Username and encrypted password;
• Account registration date and history;
• Game play history, session duration, and wagering records;
• Bonus and promotion participation records;
• Responsible gaming preferences, including any self-imposed limits or exclusions.

Financial Data

• Deposit and withdrawal transaction records;
• Payment method details (e-wallet account references for GCash or PayMaya, or bank account details for bank transfers) — note that eazywin does not store full card numbers or payment credentials;
• Transaction amounts in Philippine Peso (PHP).

Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Pages visited, time spent on the Platform, and clickstream data;
• Login timestamps and session identifiers.

Verification Data

• Copies of government-issued Philippine identification documents submitted for KYC (Know Your Customer) verification;
• Selfie or liveness check images where required for identity verification.

3How We Collect Data

eazywin collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, log files, and similar tracking technologies when you access the Platform;
• Third-party sources: Identity verification data from licensed KYC service providers; fraud prevention data from anti-money laundering screening services; payment confirmation data from payment processors such as GCash and PayMaya.

eazywin does not purchase personal data from data brokers or any other third-party commercial data sources for marketing purposes.

4How We Use Your Data

eazywin processes your personal data for the following purposes:

• Account management: To create, maintain, and administer your eazywin account, including verifying your identity and age;
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver the features of the Platform;
• Legal compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and gaming regulatory requirements;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized access, and other security incidents;
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer self-exclusion, deposit limits, and other responsible gaming tools;
• Customer support: To respond to your inquiries, complaints, and support requests;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by applicable law. You may opt out at any time;
• Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the Platform.

eazywin will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

5Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, eazywin processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions you agreed to upon registration, including account management, game delivery, and payment processing;
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, gaming regulations, and tax reporting obligations;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights and freedoms;
• Consent: Processing for direct marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6Data Sharing & Disclosure

eazywin does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, and Philippine banking partners, for the purpose of processing deposits and withdrawals;
• Identity verification providers: Licensed KYC and AML screening service providers engaged to verify your identity and comply with regulatory obligations;
• Gaming technology providers: Game studios and platform technology partners who provide the games and software infrastructure for the Platform, under strict data processing agreements;
• Regulatory authorities: The Philippine Amusement and Gaming Corporation (PAGCOR) and other competent Philippine regulatory or law enforcement authorities, where required by law or court order;
• Professional advisors: Legal counsel, auditors, and other professional advisors, subject to professional confidentiality obligations.

Any third party with whom eazywin shares personal data is required to process such data only for the specified purpose and in accordance with applicable data protection laws. eazywin does not transfer personal data outside the Philippines except where necessary and subject to appropriate safeguards.

7Cookies & Tracking Technologies

eazywin uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and analyze usage patterns. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security cookies. These cannot be disabled;
• Functional cookies: Remember your preferences, such as language settings and login details, to improve your experience;
• Analytics cookies: Collect anonymized data about how visitors use the Platform, helping us improve performance and content;
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

8Data Retention

eazywin retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account and gaming records are retained for a minimum of five (5) years from the date of account closure, in accordance with Philippine AML and gaming regulatory requirements;
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
• KYC verification documents are retained for the duration of your account and for five (5) years thereafter;
• Customer support communications are retained for three (3) years from the date of the interaction.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with eazywin's data disposal procedures.

9Data Security

eazywin implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial data;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning;
• Multi-factor authentication for administrative access to systems containing personal data.

While eazywin takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, eazywin will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

10Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by eazywin:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy;
• Right of access: The right to request a copy of the personal data eazywin holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to eazywin's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact eazywin's Data Protection Officer at [email protected]. eazywin will respond to all data subject requests within thirty (30) days of receipt, in accordance with applicable law.

11Children's Privacy

The eazywin Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. eazywin does not knowingly collect, process, or retain personal data from individuals under the age of 21.

Age verification is conducted as part of the account registration and KYC process. Any account found to belong to a person under 21 years of age will be immediately suspended and permanently closed, and any funds held in such an account will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that a minor has registered an account on eazywin, please contact us immediately at [email protected] so that we can take appropriate action.

12Third-Party Links

The eazywin Platform may contain references to third-party services, such as payment processors and game providers. These third parties operate their own privacy policies, which are independent of eazywin's Privacy Policy. eazywin is not responsible for the privacy practices or content of any third-party services.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the eazywin Platform, particularly payment providers such as GCash and PayMaya, whose own data handling practices govern the information you share directly with them during payment transactions.

13Changes to This Policy

eazywin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via the mobile number or email address associated with their account, and will update the "Last Updated" date at the top of this page.

Your continued use of the eazywin Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Privacy Policy periodically. The most current version will always be available at eazywin.org/privacy-policy.

14Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or eazywin's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the eazywin Platform
• Response Time: Within 30 days of receipt of your request

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have not been respected. Information about the NPC and how to file a complaint is available through official Philippine government channels.